Effective immediately, there may beservice fees associated with your booking. In the past, I did charge fees forcertain products but not all of them, however, I have now made the decision thatmoving forward there will be a service fee associated with all products, whichmay, or may not, be applicable to your booking.
I have thought long and hard about thisstep in my business, and it was not an easy decision to come to, but if this past year has shown me anything, it is that I do provide a valuable service thatgoes far beyond my just booking for you. Not only do I work with you from theminute of the first contact, but I am also there with you every step of the way from theminute you leave your home until you step back inside it, and even beyond thatif needed.
You can read more on what myservice fees cover here, https://rosiedarosa.com/my-service-fees, but in the meantime, please take a look at some of the thingsthat have come up that I have assisted my clientswith:
1. Client received wrong room at a hoteland after 3 days was moved to correct room and given some free services (spa)from the resort. I didn’t stop there though, and the Client now has a FREEUPGRADE to the top room category at the resort for his next stay that either hecan use, or he can transfer to someone else.
2. Client’s flights were delayed on theway to a wedding causing them to miss a connection and have a forced overnight,and as I was monitoring their flights as I try to do for all my clients, by thetime they got off the plane I already had their new flights, a hotel booked witha late check-out, an insurance claim started and had contacted their shuttlecompany in destination to advise of the delay and reschedule their pick-up, soall they had to do was grab their luggage and head to the hotel for thenight!
3. When COVID first reared its uglyhead, I worked tirelessly to get all my Clients home including a family of fourfrom Morocco and this involved working furiously for days to find them flightshome from Morocco that did not cost over $10,000, and my persistence paid offand I was able to get them home safely.
4. After meeting a girl, a Clientcontacted me the night before he was to come home saying he wanted to extend his stay in Europe and go on a mini-road trip with the girl, so that’s what we did!
Working via Email and Snapchat, I was able to help him extend his trip and hisinsurance policy.
5. Clients contacted me about going on aguided bus-type tour of Costa Rica, and after talking to them I told them Ididn’t think that was the tour for them, and instead sent them on small (10people) tour with GAdventures and they had the time of their life and werebooked to go on their 4th GAdventures tour but then COVIDhit.
6. Clients had a delay on their way toPunta Cana which resulted in an overnight in Toronto and would then have causedtheir 7-night vacation to be 6 nights. Not acceptable! I worked with thesupplier and got them an extra 2 nights at no charge.
7. With the numerous cancellations dueto COVID, I helped all of my clients that had insurance, whether through me or not, submit their claims from helping them to file their paperwork over and overas the insurance company kept re-asking for it, to monitoring, following up,etc. until the claims were settled.
8. Even now, months after COVID hit, Iam still working on files that were not given refunds as many of my clients do not want those ridiculous vouchers. I have had some limited success, mostly withsuppliers outside of Canada, to get refunds. But I won't give up and every week,I pick up the phone and make my "round" of calls requesting refunds.
As you can see, while the researchingand booking part is very important, so are the other details that could come up and my job as your Travel Agent is to be there for you for every aspect of yourtrip, and my promise to you is simply, I WILL!
Thank you to all of you for yourunderstanding about this difficult step for me, and I look forward to workingwith you to plan your next trip when the time is right! Until then, let’s keepdreaming!